TERMS AND RETURN POLICY All sales are credit card terms only. We honor Visa, MasterCard, and American Express. We trust you will be delighted with your purchase, but in the event you are not, we will accept returns or exchanges, All returns however must be in the original packaging and accompanied by a return authorization issued by our customer service department. You may reach our customer service department 9:am to 4:pm Eastern Standard Time Monday through Friday at 888-741-6666 or email us at alacarte@cssformals.com. All claims on short shipments must be made within 48 hours of receipt of shipment. No claims allowed after 30 days from date of shipment. There is a 20% restocking fee on all returns.